Harcourt Gardens receive GOOD in first inspection
Debbie Daniels, Home Manager said “I am delighted and proud of the team at Harcourt Gardens for achieving Good ratings across the board at our first CQC inspection. This rating is testament to their hard work and I can’t thank them enough for their commitment and dedication to our residents. Also a huge thank you to our residents and their families who have been so supportive.”
- People told us they were actively involved in the planning of their care and were supported to express their views. One person said, “We are very much at the centre of the full care package. We can ask for changes and raise any concerns which are quickly dealt with.”
- Daily activities were coordinated by staff who supported people to enjoy interests of their choosing both individually and in groups.
- The home environment was modern and welcoming with good access to communal areas and outside garden areas.
We observed sensitive interactions between people and staff who showed complete empathy and understanding when this was required, along with sharing humorous moments to pass the day.