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Springfield Healthcare – Care Villages FAQ’s

Can I see my relative who is in a Springfield Care Home?

To support our residents and staff during this period of uncertainty with coronavirus COVID-19, we are asking for your help and support in requesting that we have no visitors, except healthcare professionals.
This is to ensure that we keep you and your loved ones as safe as possible.

We understand that this is a worrying time for you, and we want to reassure you that we are doing everything we can to ensure that our residents and staff are as safe as possible, and we are staying close to the advice from Public Health England as well the government.

In a small number of exceptional cases visits will be allowed, each of which will assessed be on a case by case basis.

If you have questions or concerns please do not hesitate to contact us on or call the home.

Alternatively, Carers Leeds are supporting families who are particularly anxious about not being able to see their relatives during the current restrictions.

They can be contacted on:
– Advice Line 0113 3804300
– Lorraine 07854481024
– Clare 07495263821

How Can I Keep in Contact with my Loved One?

All of the homes have been issued with additional tablets and mobile phones in order to be able to call and video call relatives. We’ll do this on an ad hoc basis as often as possible, we are trying to make sure that it is at least once a week per resident. Please bear with us, we are doing our very best under such difficult circumstances.
In the meantime residents love to receive letters, postcards, cards and photos or pictures – these can sometimes be even better than a call as they can be kept in a resident’s room as a talking point and a lovely reminder of those they care about. So please keep these coming.

How are residents and staff being protected?

Many of you may be wondering how we are protecting our staff and residents to keep them safe and well. Here are some of the things that we have been doing.
– Making sure that all our staff are adequately trained in infection control
– Residents being cared for in the home with symptoms of coronavirus -appropriate PPE (personal protection equipment) is to be used
– Additional training has been given in donning and doffing PPE
– Handwashing assessments have been revisited, staff have had further training
– We have good supplies of PPE and future deliveries organised
How are we keeping our residents well physically and mentally?
Being able to socialise and enjoy physical, mental and spiritual activity is vital for overall wellbeing. We have had to become even more creative in the absence of visitors to the home but we are rising to the challenge. We have spent time being creative, singing, sharing pictures and letters received from relatives and the local community, getting outside – all the while adhering to physical distancing advice, and ensuring cleanliness routines are implemented.

What about food supplies?

We have an excellent team at Springfield who have been working hard with our suppliers to ensure that we continue to be able to offer the same excellent variety of food and drink as always. Should the situation change we have contingency plans in place.

What about Staff?

We have been overwhelmed with the number of lovely compliments about our amazing staff who are working tirelessly to ensure your loved ones are kept safe. Thank you for these, it means a great deal and we try and share as many of them as possible via our Springfield employee app, daily huddle meetings and on social media. Please keep them coming!

We are so very proud of our teams whose unwavering commitment to residents is quite simply awesome. We are a company of strong values and our staff are caring and supporting each other as well as our residents. We are so grateful to them.

We have been using our employee app to communicate information and messages of support to staff. We’ve implemented a “take what you need” (no questions asked) stock of basic essential items in some of our homes that staff can help themselves to. We’ve helped source shopping for those struggling and we have a fund in place to help those in financial need – all in strictest confidence. We have on and off-site mental health first aiders within Springfield and have communicated many additional resources for emotional support to staff as well as sharing methods and the importance of staying well themselves.

We are currently in a manageable position with our staffing levels, but with testing only just becoming available, we have many staff who are self- isolating in order to protect our residents and patients. We are recruiting more people than ever before and training them as quickly as we can.

Human kindness has never been so important, and spirits have been lifted by hearing and seeing the hard work and professionalism that is happening around us every day. Thank you so much for all your kind words, it means a lot to all of us, and please be assured this gets shared with our great teams.

Standard of care

We are working hard to ensure that the care that we give is maintained to our Springfield standard that we all expect. Our regional teams who normally carry out audits are all working in the homes supporting the teams and currently CQC have suspended all routine inspections. We are therefore reliant on all of our internal processes and quality standards which are reported daily and weekly. Our chief nursing officer, Cyd Akrill MBE and chief operating officer, Paul Phillips are both in frequent contact with the homes and monitoring the key performance indicators relating to care quality. Cyd and Head of Kindness, Quality and Care Angela Randle are both spending time in the homes to support our teams.

Personal Protective Equipment

There has been much written in the media regarding Personal Protective Equipment (PPE) and we want to assure you that we are currently in a good position with our supplies and have further stock coming in. As an operator of multiples care homes we have a good supply chain, and are in constant contact with the individual homes to understand their position and support them accordingly. Colleagues have worked incredibly hard to achieve this and we are thankful to them.

Does Springfield Healthcare have access to Testing Equipment?

The IPC and PHE teams have commenced testing in some of our homes, the guidance states 5 people per outbreak however this is increasing depending on many circumstances. We are also further on with the homes receiving test kits which would enable us to test people as and when they are settled or comply rather than an external team coming in with a set duration.

How do I access the latest news?

We are doing everything possible to keep relatives and staff up to date. Relatives should visit our website where there is a coronavirus-updates section. Staff can access the MySpringfield app where there is a specific area dedicated to COVID-19 updates. If you are uncertain about anything or have further questions you can always email us on