Safe Visits

Whilst we are facing restrictions in some of our homes, we would like to encourage family and friends to consider becoming an Essential Family Carer (EFC). Each resident can nominate an individual to become an EFC so if you think this would benefit your loved one, please contact the home manager who will be happy to discuss this with you. 

As always, we will continue to be as flexible as we can be within the rules and we will continue to risk assess along the way.


“An EFC is a family member or friend who the resident feels is an essential element in maintaining their physical, emotional and mental, and who helps them feel happier and well.”

We encourage our residents to have an EFC who is welcome to visit the home to support with care needs and to provide companionship.

Being an EFC means that you will be able to visit your loved one more flexibly and continue visiting even when there is an outbreak, or the resident is in isolation. You just need to book visits at reception as usual. As always, we are happy to discuss this with you and answer any questions you may have.

For the latest Government Guidelines regarding EFCs, please visit gov.uk.



We know how important visits are. It’s important for residents’ health and wellbeing to stay connected with family and friends, and it’s lovely for staff to see the joy that spending time with loved ones brings.

We wish that visiting was as simple as it used to be but we’re doing our best to make it safe, easy and stress free for everyone. Under new Government guidelines, care home residents can choose three named visitors plus one Essential Family Carer (see below for more information) who can visit the home as often as they like. We would be grateful if visitors were double vaccinated and received their booster, but we appreciate that this is not mandatory. Any named visitors are welcome to visit 7 days a week, just ring our reception team to book your 30-minute slot. We will continue to risk assess visits so please bear with us if we can’t always accommodate your preferred visiting time.

If you would like to visit a resident in one of our homes and are feeling unwell, we ask that you hold off from visiting, even if you’ve tested negative for COVID-19 and are fully vaccinated. Please be patient and wait at least 5 days after you are feeling better before coming to see us.

Keeping you safe
Safe Show Arounds
Safe Admissions