Safe Visits

We know how important visits are. They are important for residents’ health and wellbeing to stay connected with family and friends, and it’s lovely for staff to see the joy that spending time with loved ones brings.

Covid restrictions in care homes have now been eased and we are glad to welcome visitors to our homes to spend quality time with their loved ones. We are still asking our care staff to regularly take lateral flow tests to ensure that we minimise the risk of Covid-19 in each of our homes.

If you would like to visit a resident in one of our homes and are feeling unwell, we ask that you hold off from visiting, even if you’ve tested negative for COVID-19 and are fully vaccinated. Please be patient and wait at least 5 days after you are feeling better before coming to see us.



“An EFC is a family member or friend who the resident feels is an essential element in maintaining their physical, emotional and mental, and who helps them feel happier and well.”

The essential care giver role is important to supporting residents’ health and wellbeing.

We encourage our residents to nominate someone to become their EFC, someone who can visit the home to support with care needs and to provide companionship.

Being an EFC means that you will be able to visit your loved one more flexibly and continue visiting even when there is an outbreak, or the resident is in isolation. You just need to book visits at reception as usual. As always, we are happy to discuss this with you and answer any questions you may have.

For the latest Government guidelines regarding EFCs, visit gov.uk.

Keeping you safe
Safe Show Arounds
Safe Admissions