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Important Information regarding in-room visits at Springfield Healthcare Homes

Please note that in-room visits are for essential/compassionate visits with further considerations as follows:

  • One dedicated visitor only to reduce the numbers within the home which in turn reduces the risks to the people in our care, your relative, and colleagues.


  • Where a positive result is obtained, then the relative must isolate for 10 days in line with national guidance. An individual would likely continue to test positive for up to 8 weeks from their positive test and we would not seek to re-test the relative until week 9. In-room visits may not be possible during this time. We will discuss alternatives with you, which could be, for example, changing the designated visitor.


  • If you are in regular contact with others, are unable to isolate until you receive your result, or use public transport, please avoid in-room visits. Alternatively, please consider a person who is more suitable and can follow guidance and reduce the risks.


  • During your visit, you will be required to wear the appropriate PPE. This will be explained at the time of your visit and you will be shown how to correctly ‘don and doff’ the PPE. Please be aware that if you choose to ignore the requirements on PPE or any other infection control measure, we will have to suspend all future in-room visits. These visits do not have to be supervised and therefore we have to have additional assurances from you and all surrounding activities to safeguard the people in our care.


  • On arrival for your booked visit, your temperature will be taken, and you will be provided with the appropriate PPE. You will also be asked to sign the risk assessment and other documentation.


  • During your in-room visit, you will be able to hold hands, but you should refrain from hugging and kissing your relative. Whilst you will have tested negative before visiting, there is still a risk that you could have the virus. The tests are not fool-proof and we would wish you avoid more risky contact with your loved one. Following hand contact, robust hand washing should take place. I am sorry to be so clinical, but this is absolutely necessary and it is my duty to inform you of this.


Kind regards,

Cyd Akrill M.B.E.

Chief Nursing Officer